privacy policy

CSG Trading Co. L.L.C. operates this store and website (the "Services"). Our store is powered by Shopify. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase using the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls.

Last updated: 6 May 2026

1. Personal information we collect

  • Contact details — name, address, billing address, shipping address, phone number and email.
  • Financial information — payment card information, transaction details and form of payment. Card data is processed by our payment gateway; we do not store card data.
  • Account information — username, password, security questions, preferences and settings.
  • Transaction information — items you view, cart, wishlist, purchase, return, exchange or cancel.
  • Communications — information you include in messages to us.
  • Device and usage information — browser, IP address, unique identifiers and how you interact with the Services.

2. How we collect personal information

  • Directly from you when you create an account, place an order or contact us.
  • Automatically through cookies and similar technologies as you use the Services.
  • From our service providers (payment processors, fulfilment partners, analytics).
  • From our partners or other third parties.

3. How we use personal information

  • Provide and improve the Services — process payments, fulfil orders, manage your account, ship orders, handle returns and exchanges, enable reviews.
  • Marketing & advertising — send promotional communications by email or text and show online advertisements (you can opt out at any time).
  • Security & fraud prevention — authenticate accounts and detect fraudulent activity.
  • Customer support — be responsive to you and maintain our relationship.
  • Legal reasons — comply with applicable law, respond to legal process and enforce our terms.

4. How we disclose personal information

We may share your personal information with:

  • Shopify (our hosting provider) and other vendors who provide services on our behalf, including IT, payment processing, analytics, fulfilment and shipping.
  • Business and marketing partners, who use information in accordance with their own privacy notices.
  • Third parties when you direct or consent to such disclosure.
  • Affiliates and corporate group members.
  • In connection with a business transaction, to comply with legal obligations, or to enforce our terms and protect our rights.

5. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. To learn more about how Shopify uses your information, visit privacy.shopify.com.

6. Cookies

Our website uses cookies and similar technologies to enhance browsing, remember preferences and collect usage analytics. You may disable cookies through your browser settings; however, this may affect site functionality.

7. Third-party links

The Services may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies before sharing information.

8. Children's data

The Services are not intended for children. We do not knowingly collect personal information about children under the age of majority in your jurisdiction.

9. Security & retention

We implement appropriate technical and organisational measures to protect your data. However, no security is perfect. Order records are typically retained for a minimum of five (5) years in accordance with UAE commercial regulations.

10. Your rights

Under UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection, you may have the right to:

  • Access personal information we hold about you.
  • Request correction of inaccurate personal information.
  • Request deletion of personal information we maintain.
  • Receive a copy of your personal information (data portability).
  • Manage your communication preferences and opt out of marketing.

You can exercise any of these rights by contacting us using the details below. We may need to verify your identity before processing requests.

11. Complaints

If you have complaints about how we handle your personal information, please contact us first. You may also have the right to lodge a complaint with your local data protection authority.

12. International transfers

Your personal information may be transferred, stored and processed outside your country of residence, subject to appropriate safeguards consistent with applicable law.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this website and update the "Last updated" date.

14. Contact

CSG Trading Co. L.L.C.
Stadium Point Office 407, Dubai Sports City, Dubai, United Arab Emirates
Email: info@csglobal.ae
Phone: +971 4 570 0174